ORDERS & SHIPPING
Is my order confirmed?
You will receive an email and an sms on order confirmation. Please contact our helpdesk (firstname.lastname@example.org or call 9909049203 if you are unsure.
When will you ship my order?
We normally ship all orders within 2 business days. Final delivery time will vary based on location.
When will my order get delivered?
Transit and delivery time may vary depending on your location and the ordered items. You can check estimated delivery time for your pincode on any product page.
How much do you charge for delivery?
Free shipping on all orders above Rs.995. An additional charge of Rs. 50 will be levied on orders below that.
How can I track my order?
An email is sent to you after the order is shipped. It contains the tracking number and details of the service provider. You can also track your order by clicking on the option Track Order on our website after logging in.
If you are having trouble reading the emails or if you haven’t received any updates, please get in touch with our Helpdesk immediately. Drop us an email at email@example.com or give us a call on 9909049203 (10 AM – 6 PM, Monday to Saturday).
Can I have my order gift-wrapped?
Yes, you can! Gift wrap option is available for most products, and you will see this option during checkout, before you sign in. Please note that as per government mandate, we will have to send across the invoice with all shipments.
RETURNS & EXCHANGES
How do I cancel an order?
You can cancel an order, that has not yet been shipped, from “My Orders” or “Track Order” sections of our website. Or, you can send a request to firstname.lastname@example.org or call our toll free number 9909049203. After order has been shipped, it cannot be cancelled and the return policy mentioned below is applicable
What is your return policy?
You can return products, up to 20 days from the date of dipstach, from “My Orders” or “Track Order” section of our website. Or, you can send a request to email@example.com or call our toll free number 9909049203.
The returned product should be in its original packaging with tags and in the same unused and unwashed condition as received.
What items can I return?
Returns will be accepted only for damaged / defective/ wrong products. You will need to inform within 48 hours of delivery of the product, in order to receive the replacement.
Do you arrange for reverse pickups?
Reverse pickup is applicable only for a selected set of pincodes. You can check if your pincode has this facility in “My Orders” or “Track Order” section of our website, or by contacting firstname.lastname@example.org. If your pincode doesn’t have reverse pickup facility, you will have to ship the item back.
When will I receive a replacement?
Replacement will be shipped after the original item has been received in the warehouse, subject to the following conditions:
- The item(s) should be unused, unsoiled and unwashed.
- The packaging should have the original tags in place.
They should be returned within 20 days from the dispatch date.
Any returned item received by us that does not meet the above mentioned conditions will not be accepted. No amount will be reimbursed in this case.
Can I choose a different item in exchange?
You can only exchange your item within 20 days and receive a replacement of that exact product or another product of the same value. If the value of the replacement product exceeds that of the previously purchased product, the difference will have to be paid in advance.
What is your refund policy?
You can choose for refund to the original payment source – Debit/Credit/Netbanking or Liverpool credits in case of cash payment which can be used on subsequent purchases.
For orders where reverse pick-up may not apply, customers can self ship the items. In this case, an amount of Rs. 100 will be reimbursed through a Liverpool voucher. This will be done post the quality check of all received items.
If you have another questions
We’ll try answer it as fast as possible.